IT Services

Our IT support services provide efficient and secure management of medical images, interoperability and scalability, and provide advanced analytics capabilities focusing on improved and efficient outcomes, including comprehensive technical support, integration support, user training, and security management to ensure the system is functioning optimally and patient data is protected.

• System Maintenance: Regular system maintenance, including software updates, security patches, and hardware maintenance to ensure the system is functioning optimally.
• 24/7 Technical Support: 24/7 IT support to provide immediate assistance and troubleshooting for any technical issues that arise.
• Remote Support: Remote access to the system and remote diagnostics and repairs.
• User Training: Comprehensive user training to ensure that healthcare providers are proficient in using the system and its features.
• Integration Support: Integration support to ensure that the PACS system can seamlessly integrate with other healthcare technologies and systems, such as electronic medical records (EMRs), radiology information systems (RIS) and health level 7 (HL7).
• Data Backup and Recovery: Provide data backup and recovery services to ensure that all medical images and patient data are securely stored and can be easily recovered in the event of a system failure or data loss.
• System Performance Monitoring: Continuously monitor the system's performance and take proactive measures to prevent system downtime and other technical issues.
• Security Management: Implement robust security measures, including firewalls, intrusion detection and prevention systems, and data encryption, to protect patient data and ensure compliance with relevant healthcare regulations.

• PACS system integration, implementations and support
• Integration with HIMS / RIS / HL7
• Reporting system
• 3rd party API integration
• Radiologist connectivity with the system
• Technician connectivity with the system
• Lab connectivity with the system
• Center connectivity with the system
• Live server support
• Support if any error or bugs arise in the system
• Database connectivity with the system
• Viewer / Zero footprint viewer

Medical Billing

In addition to interpretation and IT services, we also provide customized solutions to bring one window solutions by adding billing, coding, credentialing and front office services to our clients, with current individual payer changes, radiology billing regulations, private payer guidelines, and contemporary methods for processing Medicare claims. We enhance revenues for facilities through quality reporting, accurate coding, proper claim filing and professional communication saving costs with reduced responsibilities. Our billing department uses a streamlined process for MIS reporting and communicating variances in documentation to minimize auditing problems and denials having in place a stringent QA System.
Following are the highlights of our services.

• Accuracy: We have a high level of accuracy in both the coding and billing processes, ensuring that codes are assigned correctly and claims are submitted accurately and on time.
• Compliance: With experience expanding over decades our professional team is knowledgeable about healthcare laws and regulations, including coding and billing guidelines, and ensure that all coding and billing practices are compliant with these standards.
• Transparency: We have transparent billing and coding practices, providing detailed reports and regular updates to the clients.
• Efficiency: Our service has streamlined processes in place for coding, billing, and claim submission, credentialing and re-credentialing, reducing the time and effort required for healthcare providers to manage their processes.
• Expertise: Our team is highly trained and experienced with knowledge of medical terminology, anatomy, physiology, regulations, payer requirements, and industry best practices.
• Technology: We have access to and are used to working with advanced technology and software, such as electronic health records (EHR), practice management systems, and automated coding tools, with optimized coding and billing, credentialing verification organizations (CVOs) and provider enrollment platforms, to optimizing accuracy and speed.
• Communication: We maintain effective communication channels with healthcare providers, including regular updates and reports on service status and progress.
• Customer service: We have a dedicated customer service team to handle any questions or concerns from healthcare providers and patients, providing support and assistance as needed.

• Professionalism: Our experienced staff is professional and courteous in their interactions with patients, having compassion, creating a welcoming and positive environment.
• Communication: Our experienced staff is skilled in communication, including active listening, clear and concise language, and empathetic responses to patient concerns and questions.
• Organization: We are well-organized, with efficient processes for appointment scheduling, patient registration, medical record-keeping and virtual assistant tasks.
• Technology: Our staff is proficient in using modern technology, such as electronic health records (EHR), patient portals, and scheduling software, to streamline administrative tasks and improve patient care.
• Multitasking: The staff multitasks effectively, handling multiple responsibilities at once, such as answering phone calls, scheduling appointments, checking eligibility, data entry and processing patient payments and other connecting services.
• Confidentiality: Our staff maintains strict patient confidentiality, following all HIPAA regulations and guidelines to ensure patient privacy and security.
• Problem-solving: We adept at problem-solving, addressing patient concerns and complaints with patience and empathy with compassion, and finding solutions to any issues that arise.

Transcription

As an initiative providing a one window solution to our clients and with connecting services of teleradiology, medical billing, coding, credentialing, front office and virtual assistant, our transcription service is known for its accuracy and delivery and supports the connecting services. Not everyone dictates the same way and having a well versed experienced staff who have worked over decades with a variety of medical specialties, all of the reporting types, templates with dictations from 100s of medical practitioners, interviewers, solicitors, having a variety of accents, enables us to cater to the very customized and specific needs of our clients.
Following are the highlights of our services.

• Accuracy: With a team of well-versed experienced transcriptionists having good understanding and knowledge of medical practices, documentation, regulatory requirements, terminology, procedures, protocols and reporting styles, we are consistent in achieving a sustainable 98.5% overall quality.
• Timeliness: We consistently sustain and exceed turnaround time (TAT) industry standards without compromising quality catering to client’s needs.
• Security: We have robust security protocols in place to protect patient confidentiality and comply with HIPAA regulations.
• Customization: Our transcription services are highly customizable in accordance with client specific needs, such as flexible TAT (Turnaround Time), reporting styles and formats, templates, dictation preferences and reporting systems.
• Quality Assurance: We ensure sustainable quality by having a multi-layer quality mechanism in place, checking quality of dictation, and in order to clear any possible discrepancy, from initial transcription to formatting, QC, proof reading and data entry a stringent reporting workflow.
• Customer Service: We have earned respect of our clients over the years by providing excellent customer service, with knowledgeable representatives available to answer questions and resolve any issue promptly.
• Integration: We have the capability to work with integrated systems, with what the healthcare provider currently has, EMR / EHR system or other reporting software for seamless transmission of transcripts.
• Cost-effective: We have developed best customized solutions fitting all healthcare provider’s budgetary requirements without compromising quality or accuracy or TAT.